• Project

Ticketing and Reservations Modernization

Project overview

We're updating our ticketing and reservations systems to make your ferry experience faster, easier, and more convenient. While the types of tickets we offer and how vehicle reservations work will stay the same, the tools for buying tickets and making reservations will have a more modern, user-friendly design. The updated system will be rolled out route-by-route starting fall 2025 through summer 2026 to ensure everything works smoothly before moving to the next route.

Timeline
January 2025 - June 2026
Funding
$8.7 Million

What to expect

  • A modern, more user-friendly experience when buying tickets and making reservations
  • More ways to pay – including tap to pay with Google Wallet and Apple Pay
  • New self-service kiosks at terminals for purchasing tickets
  • Faster lines at terminal ticket booths   with upgraded technology
  • No changes to the types of tickets we offer
  • No changes to how vehicle reservations work on the Port Townsend/Coupeville and Anacortes/San Juan Islands routes